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By ordering products via this website, you automatically agree to be bound by these general terms and conditions. You should therefore read them carefully. We reserve the right to change these general terms and conditions at any time without prior notice. You should therefore check whether any changes have been made before each new order you place. Any changes will be published immediately on this website. All prices quoted on this website are inclusive of VAT, but exclusive of postage and packaging and (where relevant) import duties and any other state taxes. Under normal conditions, all the products available on this website are in stock, ready for delivery. In the event that any product is out of stock, then we will delay delivery of the entire order within fifteen working days. If at the end of that time any product still cannot be delivered, we will proceed to deliver the available products. Where appropriate, alternative products may be offered for those that are unavailable.
We will process your order as quickly as possible. We normally dispatch an order within two to three working days of receiving payment. However, no rights can be derived in respect of these general delivery terms.
We also reserve the right to delay or to refuse any order depending, for example, on the total amount payable, any outstanding invoices and payment history. The products you order will be delivered at your cost and risk to the address you give us. Please therefore carefully check that you have given us the right address before placing your order. If you notice any mistake in your address after placing your order, you should contact us by e-mail as soon as possible. We take the greatest care in delivering to you the exact products you have ordered, as quickly as possible. In the unlikely event, however, that you receive any wrong product, we will exchange it at our own expense for the correct product. In such a case you should notify us by e-mail within four days of receiving the wrong product. You may cancel your order at any time within seven working days whatever the reason. If you wish to cancel, you should notify us by e-mail as soon as possible and in any event within the said time period. If the order has already been delivered to you, then you must immediately return the cancelled order to us, unopened and complete: this means that packaging must be unbroken and the seals around any products must be unbroken. We will not accept the return of any orders that do not comply with these requirements. Once we have received back and accepted the products that you ordered and then cancelled, we will reimburse the purchase price into the bank or giro account number you have supplied us with. However, you remain responsible for the costs of returning the products. Products offered for sale on this website are protected by both the manufacturer’s terms of warranty and the statutory consumer protection guarantees. Under no circumstances do we ever guarantee the affects or working of a product, as this is in part affected by individual circumstances, as well as the correct use of the product by the individual consumer.
Furthermore, neither we nor the manufacturer are liable for the incorrect use of a product, or for their unintended and undesired reaction with other similar products and/or medicines.
Always read the instructions before using the relevant product. These instructions for use are also published on this website. The product specifications, information on their appropriate use and all other information published on the website is intended for guidance only and cannot be interpreted as an individual recommendation and/or a substitute for expert advice. The personal data you provide us shall only be used in order to properly process your order(s) and shall under no circumstances be made available to any third party.
Your personal data may also be used by us to send commercial e-mails, if and insofar as you have given us permission for this. If you give such permission, you can revoke it at any time. ‘Force majeure’ includes any default for which we cannot be held liable because we are not at fault and neither the law, the contractual relationship or general commercial practice attribute liability to us. In the event of force majeure we have the right to suspend your order, or to terminate the contract without the necessity of any legal proceedings. In such a case we shall notify you by letter or e-mail. We are not liable to pay you compensation, unless in the situation in question it would be unreasonable and unfair not to do so according to generally accepted practices. If you have any complaint about the products or services we supply to you, you should notify us of this fact by e-mail within seven days of the receipt of the products. We will then try, of course, to solve your problem as quickly as possible. If no satisfactory solution can be found, then a complaint can be filed with an independent complaints body or judicial body. All contracts are governed by Dutch law. Any dispute shall be brought before a court with competent jurisdiction in the Netherlands.

Trim Products BV, June 2010.