Exchange / return

Returns

Are you unhappy with your order? Within 14 business days after delivery, the products can be returned for any reason, after which we will refund the whole purchase price. The costs for returning goods will be paid by the buyer. After receiving the returned goods the whole purchase price will be refunded within 14 days. Please also read the section General terms and conditions of our web site.

ATTENTION: Returning is always done at your expense. We do not accept returns of which the shipping fee has not (or not sufficiently) been paid!

Returns will only be processed as follows:

  • First, send us an e-mail.
  • This email should contain correct information regarding the invoice number and/or order number and your delivery address.
  • Provide your banking account to which the amount should be paid, as well as the corresponding IBAN and BIC/SWIFT number.
  • After receiving your message we will send you an email with the address to which the parcel should be returned.
  • Pack the undamaged, unopened and unused product in the original package in such a way that damage during transport will be avoided.
  • Ensure sufficient postage. Not or insuffiently paid returns are not accepted.
  • Send the package back by certified mail or courier (Parcel Service Company).

Info





  • FREE delivery

    All orders over € 50 will be delivered free to your home





  • 14 days cool-off time

    You can return the product within 14 days for a full refund.





  • Money-back guarantee

    180 days money-back guarantee (Conditions)





  • Contact us

    Fast and professional service via email (click here).





  • Not tested on animals

    Our products are not tested on animals